International Sugar Journal

Factory benchmarking — are useful indicators used?* [Full subscriber]

Abstract         Common factory figures have often been used as performance indicators by generations of technologists and managers.  This paper seeks to examine their suitability for this purpose.  Metrics were evaluated against criteria describing a perfect indicator, defined as one that was adequately related to actual business outcomes, reflected success in managing controllable factors, considered the impacts of uncontrollable factors, and was expressed in commercially relevant terms.  Relevance was considered at the levels of overall business, facility, and individual technologist.  The results challenge some longstanding perceptions about the relevance of commonly used factory figures.  Expression in terms of pol/sucrose losses ignored…

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